Frequently Asked Questions

What is 925 Sterling Silver?

Sterling Silver is a mixture of 92.5% pure silver and 7.5% alloy material. The very small amount of alloy material gives the metal its strength and solidity to make jewellery.

 

How to clean silver?

Silver will tarnish over time due to the reaction with chemicals in the environment and air. Keep your silver clean and bright with a silver polishing cloth.

 

What are my payment options?

We currently accept payments via Mastercard, Visa or direct debit.  All transations are handelled by PayPal Australia. Please note, you do not require a PayPal account for secure Credit Card transactions with Tylissas Jewels.

 

Can I pay by cheque/money order?

No, our payment gateway - PayPal will only process - Mastercard, Visa and Direct Credit.

 

Can I order over the phone?

Unfortunately we are unable to take phone orders.

 

How will my order be shipped?

Shipping is by Australia Post for both Australian and International orders.

 

How will my order be packaged?

Your order will be wrapped in tissue paper and placed in a pillow box before it is packaged in a tough padded enveloped. Depending on items ordered some will also be bubble wrapped for extra protection.

 

When will my order be dispatched?

We will endeavor to ship your order within 2 - 3 business from confirmation of payment.  

 

How do I know my ring size?

Please view the ring sizing information page.

 

Do you record personal details?

Your personal information including credit card details are necessary for processing orders. We will never share, sell or rent individual information with anyone without your advance permission or unless ordered by a court. Further information is available in our privacy policy

 

Is it safe to shop at Tylissa’s Jewels?

Yes! Tylissasjewels.com.au uses PayPal to process all payment transactions. PayPal is the No.1 internet credit card payment gateway in the world with over 220 million accounts.  PayPal is the safest and most secure method avaialble to make credit card payment over the internet. 

Do you accept returns?

Yes, please refer to our shipping and returns information 

 

Do the product prices include GST?

Yes


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